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POLICIES - Strictly Enforced
These policies apply to all cancellations and rescheduling regardless of reason, including illness, unforeseen circumstances, weather, and road conditions. No exceptions; this ensures that we are able to run a sustainable business while providing consistent care to all clients.
Non-Refundable Booking Fee:
A $200 non-refundable booking fee OR NON-transferable is required to book and hold an appointment. It’s deducted from the total at checkout, valid for 6 months,
48-Hour Reschedule Policy:
This strictly enforced policy means that 48-hours prior to the scheduled appointment the existing booking fee becomes void and non-transferable. A new booking fee will be required to rebook.
No Show Policy / Same-Day Cancellation:
Clients who do not show up for an appointment, or cancel the same day, will be automatically charged the remaining amount for a total of 50% of the service cost. A new booking fee will be required to rebook. For complimentary services, the complimentary session becomes void and there will be a charge to re-book.
Late Policy
Arriving more than 15 minutes late will result in the appointment being cancelled. The booking fee forfeited and a new booking fee will be required to rebook.
Right to Decline Service
At Ly-Brows Beauty Studio reserves the right to decline service if the treatment is deemed unsafe, unsuitable, or outside our scope of work. This may include but is not limited to: not following pre-care, recent sun exposure, compromised skin, medical issues (allergies, health conditions, medications), pregnancy, intoxication, inappropriate or aggressive behaviour, or unapproved prior tattooing. The appointment will be cancelled and the client will be charged 50% of the service total.
Still Have Questions?
If you're unsure about your eligibility for services like cosmetic permanent makeup or have specific questions about procedures, please contact us directly.
📧 Email us today: Lybrowstudio@gmail.com
📞 Call us at: (703)865-8555